FAQ
Frequently asked questions about Pure & Green Cleaning
What areas do you serve?
We work in the East Side of Nashville, primarily Madison, East Nashville, Old Hickory areas. If you have a question about being within distance, send an inquiry.
What products do you use?
We use only certified non-toxic cleaners. These products are backed by research and are as effective as they are safe. I'm happy to provide an ingredient list for each individual product used.
All products are free during a service and provided by us unless you prefer we use products you have at home.
Do I need to be home during a clean?
This is totally up to you! We're happy to provide your service either way. If you wont be home, just eave a key or code so we can access the space while you're away.
What services do you not offer?
We are not able to refinish flooring, put away dishes, clean backyards or grassy areas, spots outside of normal reach, move large furniture, or dispose of an excessive amount of trash. We can also not clean outdoor/exterior windows, mold, biohazards, pet waste, and insect or rodent problems.
Are you Insured?
Yes we are licensed and insured.
Payment/When do I pay?
Electronic transfer, or Cash is preferred. An invoice will be sent upon the completion of services and your payment will be due then.
Cancellation Policy
If you need to cancel or reschedule, please let us know at least 48 hours prior to your appointment.
If you cancel on the same day as the cleaning, 75% of the cleaning value will be charged as a cancellation/reschedule fee.
Our promise
Our highly qualified cleaners will complete any job swiftly and reliably.
If you are not 100% happy with your services please contact us within 24 hours and we will re-evaluate. We stand buy our services and want to make sure you are satisfied.
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